Complaints & Appeals
For appeal against editorial decisions:
If the authors disagree with the editorial decision on their manuscripts they have a right to appeal.
Authors who wish to appeal an editorial decision should contact the Editor-in-Chief (use manuscript submission page-add discussion). In such cases the Editor-in-Chief will review the manuscript, editorial and peer reviewers' comments and give his/her decision for accepting or rejecting a manuscript. Editor-in-Chief may, if so required, send the manuscript to a new handling editor for a fresh editorial review and to new referees for peer review. Decision of the Editor-in-Chief in such case will be final.
Editorial matters for complaints related to policies, procedures, editorial content and actions of the editorial staff:
The complaint can be made by writing an email. Ideally the complaint should be made to the person with whom the complainant is in regular contact for the matter being complained about. If due to any reason it is not appropriate or possible to complain to the contact person, please email to email@example.com. All complaints will be acknowledged within five working days.
Complaints handling policy (escalation procedures):
The complaints will be resolved by the person to whom they are made. If the person to whom the complaint is made is not able to deal with the complaint he or she will refer it to the editor. If the complaint cannot be resolved by the editor, it will be referred to the Editor-in-chief. Editor-in-chief For all matters related to the policies, procedures, editorial content and actions of the editorial staff, the decision of the editor-in-chief will be final. If the editor-in-chief is unavailable for any reason, the complaint will be referred to the Pegem Akademi Yayıncılık Eğitim Danışmanlık Hizmetleri Tic. Ltd. Şti. (firstname.lastname@example.org).
All efforts will be made to resolve the complaint as quickly as possible. In some cases, delay in complaint resolution may occur if a response from any third person or organization is required. Until the complaint is resolved, a complaint resolution update will be provided to the complainant, every two weeks, until the complaint is finally resolved.
Editorial matters for complaints related to the conduct of the editor-in-chief:
The complaint can be made by writing an email to email@example.com. Complaints about matters related to PEGEGOG but which are not related to policies, procedures, actions of the editorial staff and editorial content can be made to. All complaints will be acknowledged within five working days.