HAMZA BENAMOR , ZINE YOUNES , BACHIR BENAMOR. Measuring and improving strategic performance using the Balanced Scorecard (BSC) model for service organizations in the petroleum sector . Pegem Journal of Education and Instruction, [S. l.], v. 15, n. 4, p. 1350–1367, 2025. Disponível em: https://www.pegegog.net/index.php/pegegog/article/view/4312. Acesso em: 15 oct. 2025.